Please read through the following booking conditions that apply. This is extremely important as they are necessary to confirm all bookings. The nature of our business in Botswana has its constraints under the laws and regulations of Botswana, and is determined by the limited availability of beds as stipulated when considering the impact of tourism on the environment. The necessity for us to request deposits and ask you to follow our booking conditions is expected to maximise availability and the highest standard of safety and service to our guests. This can only be maintained if we have plenty of prior planning in place. Delayed confirmations can compromise the enjoyment of the guests’ experience.
EMAIL BOOKINGS ONLY
Please make all booking requests by email only.
On receiving an enquiry we will make a provisional booking and request the necessary booking option and guest info from you.
Only confirmations by email are accepted and this will initiate us to send you the invoice and booking conditions.
We do not have credit card payment facilities, except for extras settled in camp. Electronic transfers are the most efficient method of payment from anywhere in the world to Botswana. (Contact us to email you payment and banking instructions).
All transaction charges are the responsibility of the sender so please make sure we receive the total amount invoiced.
All payments to be accompanied by emailed scan confirmation of payment documents as soon as the transactions have been initiated by your bank. Please get your bank to quote OUR booking reference number as is shown in the email subject line of the relevant booking, and as shown in the top section of the invoice – Invoice/Receipt No. - (KK…etc). (See below example). This is necessary for us to locate funds sent as US$ and received in Pula and to help us maintain an efficient booking confirmation process.
Please use OUR booking reference number at all times when requesting or sending emails regarding the bookings. For e.g. KKSMITH010108X2FI. The breakdown of this is as follows. KK (Kalahari Kavango). SMITH (Guest name). 010108 (Date of guest booking arrival at Meno A Kwena). X2 (two guests). FI (Fully inclusive).
An email confirmation that you accept the invoice and booking conditions is required to confirm the booking, and will be held until the non refundable 20% of total invoice price deposit is received in our account within three weeks of invoice date.
The non refundable balance payment is due received in our account 6 weeks before arrival date of booking to renew the confirmation. In the event balance payment is not received
6 weeks in advance of booking arrival date we will cancel the booking.
In the event a booking is cancelled after we have received the deposit payment this is not refunded and considered the cancellation fee unless we can fill the space cancelled by you.
In the event a booking is cancelled within 6 weeks of the arrival date of the booking, and we have received the balance payment, we will not refund and consider the full payment our cancellation fee, unless we can fill the accommodation space and refund 80% of the total invoice amount received by us after bank transfer charges have been deducted. Alternatively, should the guest wish to rebook another date we will hold the 80% of total as deposit for the new booking. This may involve a new invoice for any increases or changes to the new booking that may occur.
Please do not hesitate to contact us regarding the above and any other issues regarding our booking conditions and instructions.